FREQUENTLY ASKED QUESTIONS
Our current processing time is 1-3 business days — that lets us print, cut, assemble, and pack up your swag. All of our products are handmade in small batches so we keep limited stock on hand, which often means you’re getting made fresh just for you.
With social distancing measures in place, we hit the post office twice weekly to drop-off packages for shipping , but we’re not super strict about whether it happens on a set day. (If you’re buying a gift for someone that needs to be there at a certain time, send us a convo and we’ll see how we can hustle for you.)
Occasionally, orders will ship much earlier than the stated processing time.
If you notice that you provided us with incorrect shipping information, please email us using the contact form at your right, or via [email protected], as soon as possible so that we may amend your information to ensure it goes to the correct destination.
If you email us after your order has been shipped and your order is returned to us, we will happily re-ship your order for you. Please note that you are responsible for any re-shipping fees.
Please see our Terms & Conditions for details.
PLEASE NOTE: Due to the current situation, carriers are exhibiting longer than usual shipping times. You may expect delays in receiving your order well beyond the standard and expected time frame of arrival.
At the current time, we are only shipping tracked packets within Canada, to the United States, and Internationally. This lets us keep tabs on where your order is, even if it’s a little late because of “the situation”, you’ll have a tracking number and insurance to reference in the event that the postal service misplaces your loot. Please note that once the package leaves our studio, the speed at which is received is entirely dependent on the carrier (Canada Post, USPS, etc.)
We hope to have cheaper options back in place post-pandemic, once these shipping services have regained some reliability.
Any previous packages shipped as Small Packet Air are treated as lettermail and do not have tracking or insurance. (We have temporarily suspended this option as of February 22, 2021.)
Please verify shipping times for selected methods when you checkout as delivery times may vary.
The shipping rates you see reflected on our website are current with Canada Post. Every package sent out has tacking and insurance included, and is tucked into a padded mailer with the appropriate protections (i.e. bubble padding) to prevent damage in transit.
We know. We get it. No one wants to spend more on shipping than they do on their bookmarks or stickers. With shipping carriers experiencing delays, damages, losses, and unfortunate mysterious disappearances, we’ve elected to only offer tracked packages domestically and internationally for the duration of the pandemic to better ensure that you actually get your stuff.
We hope that once the situation regulates and the strain placed on the postal service isn’t so awful, we’ll be able to have cheaper options in place for our International friends.
If your order has not been shipped yet, you can get a refund. However, orders that have been shipped out are final sale unless you receive a defective item. If you received a defective item, please email a photo of it to [email protected] with a description of the problem, and we’ll do our best to help sort it out.
For full details please see our Terms & Conditions.
Currently, we are not accepting custom design commissions unless they are for wholesale orders (subscription boxes, storefronts, etc).
We do, however, have a regular request thread on our Instagram where we invite you to share your ideas for new designs. Follow us at @trufflesandbedlam on Instagram to see what’s new and what’s coming up.